Quick Start Service Cloud Package

How to get more likes and shares

basic

  • Case Management
  • Service Cloud Console
  • Knowledge Base setup
  • Entitlements & SLA's
  • Community Setup
  • Omni-channel Setup
  • Data Migration & ETL
  • Service Analytics & Reports

Advanced

  • Case Management
  • Service Cloud Console
  • Knowledge Base setup
  • Entitlements & SLA's
  • Community Setup
  • Omni-channel Setup
  • Data Migration & ETL
  • Service Analytics & Reports

Custom

  • Case Management
  • Service Cloud Console
  • Knowledge Base setup
  • Entitlements & SLA's
  • Community Setup
  • Omni-channel Setup
  • Data Migration & ETL
  • Service Analytics & Reports

Service Cloud components to maximize your ROI

Case Management

Increase your productivity by streamlining the service process to route the case requests to agents who are best qualified to resolve them.

Knowledge Base

Knowledge Base Setup

Empower your customer service agents with information to handle queries and answer customers satisfactorily and drive customer satisfaction.

Service Cloud Console

View the complete customer information in one place. and also help them to easily track customer history, regardless of the channel they use.

Einstein Bots

Community Setup​

Manage social listening, content, commitment, and work process all in one place and drive more sales by associating your representatives with your distributors, affiliates, and providers.

Omni-Channel Setup

Enable customer support on almost all service channels. This includes phone, email, web form, social media platforms(including Facebook, Instagram, Twitter ).

Analytics

Service Analytics

Help your agents make more informed decisions with the help of analytics and have a better understanding of what a  customer is looking for.

SLA

Entitlements & SLA's

Enable the service reps to identify the level of service they are entitled to give a customer Where the contracts contain the agreement upon the services a customer gets. And entitlements have the details about which customer.

Db Migration

Data Migration & ETL

Integrate Salesforce Service Cloud with various Clouds and third-party applications to provide you an exceptional experience with a unified view of your data.

Asset & Order Management

Automate and accelerate the delivery of orders, gain actionable insights on individual orders as well as overall process performance along with easy to use interfaces.

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