Quick Start Service Cloud Package
How to get more likes and shares
basic
- Case Management
- Service Cloud Console
- Knowledge Base setup
- Entitlements & SLA's
- Community Setup
- Omni-channel Setup
- Data Migration & ETL
- Service Analytics & Reports
Advanced
- Case Management
- Service Cloud Console
- Knowledge Base setup
- Entitlements & SLA's
- Community Setup
- Omni-channel Setup
- Data Migration & ETL
- Service Analytics & Reports
Custom
- Case Management
- Service Cloud Console
- Knowledge Base setup
- Entitlements & SLA's
- Community Setup
- Omni-channel Setup
- Data Migration & ETL
- Service Analytics & Reports
Service Cloud components to maximize your ROI
Case Management
Increase your productivity by streamlining the service process to route the case requests to agents who are best qualified to resolve them.
Knowledge Base Setup
Empower your customer service agents with information to handle queries and answer customers satisfactorily and drive customer satisfaction.
Service Cloud Console
View the complete customer information in one place. and also help them to easily track customer history, regardless of the channel they use.
Community Setup
Manage social listening, content, commitment, and work process all in one place and drive more sales by associating your representatives with your distributors, affiliates, and providers.
Omni-Channel Setup
Enable customer support on almost all service channels. This includes phone, email, web form, social media platforms(including Facebook, Instagram, Twitter ).
Service Analytics
Help your agents make more informed decisions with the help of analytics and have a better understanding of what a customer is looking for.
Entitlements & SLA's
Enable the service reps to identify the level of service they are entitled to give a customer Where the contracts contain the agreement upon the services a customer gets. And entitlements have the details about which customer.
Data Migration & ETL
Integrate Salesforce Service Cloud with various Clouds and third-party applications to provide you an exceptional experience with a unified view of your data.
Asset & Order Management
Automate and accelerate the delivery of orders, gain actionable insights on individual orders as well as overall process performance along with easy to use interfaces.
