CX Solutions

Advanced CX Solutions for Exceptional Customer Engagement

Our tech-driven solutions with a human touch help you strengthen your brand’s relationship with customers.

Accelerate CX Transformation with strategic innovation and seamless solutions.

Our experience solutions help organizations deliver personalized and streamlined customer journeys across various digital touch points.Our services are designed to drive business growth by modernizing customer experiences with advanced technologies transforming interactions with your enterprise into enduring relationships.We leverage advanced analytics technologies to identify reasons for customer contacts, understand customer behavior, and optimize business processes to personalize experiences as per your organizational needs. 

 

CAPABILITIES

How We Help

CX Strategy

We help you create a holistic CX strategy that help you improve service experiences across all the touch points that eliminate bottlenecks, reduce churn and accelerate growth.

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Customer journey mapping

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Experience design
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Digital transformation consulting
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CX analytics

Support Center Services

We combine the latest technologies and years of multi-channel expertise to help you deliver personalized interactions with your customers, partners and employees.

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Tech Support
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Customer support
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Partner & vendor support
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Employee support

Back office Support

Benefit from our skilled professionals who have robust domain expertise, profound understanding of business systems, and extensive process knowledge. With their expertise, get your tasks completed swiftly and with enhanced efficiency, allowing you to focus on driving your business forward.

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Document processing services
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Transaction processing services
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Data entry services
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Fraud detection & prevention

Contact Center Technology

Our contact center implementation services facilitate self-service and omni-channel engagements, ensuring seamless customer interactions. We specialize in integrating with various CRM and enterprise systems, enabling you to deliver exceptional customer experiences effortlessly.
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Call center solutions
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Agent-workforce management
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Call center analytics
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Enterprise system integrations

Finance & Accounting Services

We offer comprehensive FAO services aimed at catalyzing functional transformation within finance, accounting and procurement departments. We take a holistic approach towards transformation by leveraging latest technologies , deep domain expertise and comprehensive process knowledge.
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Corporate accounting
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Procure-to-pay
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Quote to cash

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Enterprise reporting and analysis

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Record to report

Custom CX Solutions for your Distinctive Needs

Accelerate success with proven Service Transformation methodologies

Our proven transformation framework brings together best practices, structured programs and playbooks will help you to design and implement future ready cx practices and service delivery models.

Discover

Our expert team collaborates with you to understand your business processes and desired outcomes, uncovering the right opportunities to deliver value.

Design

Our industry and process experts design customer journeys that align with your brand standards.

Pilot

We assist you in validating the customer experience implementation on a select set of customer journeys, ensuring that KPIs are met.

Scale

Our structured onboarding programs and knowledge practices help you scale your delivery program.

Optimize

We optimize every aspect of service delivery based on the feedback and analysis for enhanced efficiency, customer satisfaction, and business success.

CX Performance, Simplicity, and Flexibility

Providing an exceptional Customer Experience (CX) is no longer just a differentiator; it’s a strategic imperative. Customer Experience encompasses every interaction a customer has with a company, from initial awareness and purchase to post-sales support and advocacy. Investing in CX yields numerous benefits that drive business growth and sustainability.

Deliver personalized experiences, nurture customer relationships and bolster brand loyalty.
Leverage our agile best-shoring approach to deliver best quality exp at optimum price
Achieve a competitive edge by providing exceptional customer experiences and stay ahead of the curve.

Use Cases

Tailor your service delivery across various use-cases to meet excellence standards. Our expert team applies decades of industry experience and use-case specific playbooks to help you deliver personalized experiences.

Banking

– Account management
– Transaction support
– Product Info

Insurance

– First Notice of loss
– Billing and Payment
– Appointment setting

Mortgage

– Mortgage Origination support
– Underwriting services
– Title search and examination

Telecom

– Field engineering support
– Service enquiry
– Troubleshooting

Retail

– Order status enquiry
– Refunds/Returns
– Loyalty/ rewards

Manufacturing

– Product catalogue
– Warranty/ After sales service
– Supplier/ Vendor Enquiry

Common Services

Customer Info update

– Update customer info
– Customer data verification
– Update communications (tele, phone, email)

General Enquiries

– Queries & Complaints
– Status Updates
– Product/Self
– Service help

Document processing

– Data Extraction
– Data Management
– Data Entry
– Document indexing & Processing

Transform your CX experience with our digital solutions.

Elevate engagement, satisfaction, and loyalty. Discover how we can enhance your brand’s digital CX today!